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Educoot

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Educoot develops and sells digital resources, suitable for teenage and adult students with special educational needs.

Educoot develops and sells digital resources, suitable for teenage and adult students with special educational needs.
Level 1 Communications
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Level 1 Communications

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This is an introduction to Communications for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides, recordings and word lists. The resource is intended to introduce students to everyday communication, including: Writing practice Phonics and words Sight Words Punctuation Basic grammar, including plurals, compound words, tense, adjectives, opposites, similes, conjunctions, contractions, root words, prepositions, etc. Vocabulary, e.g. family words, household words, food words, health words, shopping words, job words Questions Reading, e.g. CVC words, note, tongue twisters, maps, advertisement, timetable, text message, signs and symbols, proofreading, email Writing, e.g. alphabet, CVC words, sentences, anagrams, invitation, personal words, form, timetable, review, sign, menu, postcard, list, application Nonverbal communication, e.g. facial expressions, gestures, body language Listening and speaking, e.g. following instructions, discussions, body language, playing charades, conversation, role-playing, announcement, telephone message, expressing opinions These worksheets include the following learning outcomes: Reading Recognising some familiar words, interpreting common symbols and signs, text conventions, sentences, word identification strategies, reading familiar documents Writing Writing familiar words for different purposes, transcribing simple information in specific order, writing for different audiences, using some rules of writing Nonverbal Communication Using appropriate nonverbal behaviour, communicating non-verbally, responding to body language and signs and symbols, sequencing Listening & Speaking Listening for information, following instructions, exploring new vocabulary, interacting in formal/informal situations Topics include: Family life At home The calendar Food and health Colours Daily activities Out and about Shopping At work Can this resource be used online? Yes, it is a digital resource. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 278 Pages Teaching Slides: 105
Level 1 Pattern & Relationship
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Level 1 Pattern & Relationship

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This is an introduction to Pattern & Relationship for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to the concept of everyday patterns, including: What is a pattern? Patterns in everyday life Patterns with straight lines Regular patterns Number patterns Recognising patterns Sorting patterns Completing patterns Patterns – addition and subtraction Making Patterns Patterns in Nature Recalling Patterns These worksheets are designed to cover the following learning outcomes: Recognise elementary patterns, e.g. linear, regular visual, auditory or numerical patterns Sort elementary patterns Make a pattern, e.g. a sequence of images, symbols or sounds with two variables (different colour, same shape etc.) Recall a sequence associated with everyday life, e.g. mobile/other telephone number, PIN Topics include: Patterns all around us Close-ups – recognising the patterns Repeating patterns Recognising shapes and colour patterns Pattern puzzles Drawing and shading patterns Days of the week Seasons Life cycles Daily routines Following instructions Can this resource be used online? Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also the resources for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and extra slides Student Worksheets: 148 Pages Teaching Slides: 58 Things Close-up Slides: 53
Level 1 Setting Learning Goals
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Level 1 Setting Learning Goals

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This is an introduction to Setting Learning Goals for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides, notes and extra slides. The resource is intended to introduce students to the concept of goal-setting, including: Everyday achievements Everyday health and safety Types of goals Steps for setting goals Identifying goals Reviewing goals Evaluating goals These worksheets are designed to cover the following learning outcomes: (1) Identify some recent personal learning achievements (2) Identify a small range of short medium-term learning aspirations (3) Name, with support, some steps needed to achieve a personal learning goal within a specified time period (4) Perform steps required to achieve the plan (5) Describe feelings/opinions on the plan at the end of a specified time Topics include: Everyday achievements of tasks, e.g. health, hygiene, safety Daily routines Dealing with stress Money skills Living in the community Own dreams and wishes for the future Setting SMART goals Defining goals Identifying strengths and weaknesses Writing and reviewing goals Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use the resources for whole-class teaching using a projector or interactive whiteboard. What is included? None, all of the components are available in the zipped folder, i.e. student worksheets, teacher slides, teacher notes, and extra slides. Student Worksheets: 93 Pages Teaching Slides: 52 Teacher Notes: 24 Pages Puzzle Slides: 21
Level 2 Computer Skills
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Level 2 Computer Skills

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This is an introduction to Computer Skills for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and files for students. The resource is intended to introduce students to Computer Skills, including: Computer & Internet terminology Using the computer, including the use of the keyboard, function of special keys, common icons and tools in Microsoft Word and on the Internet Topics include: Hardware and software Creating and amending documents Formatting Creating folders & saving Using symbols Browsing the web Social media **These worksheets are designed to covers the following learning outcomes: ** (1) Turn a personal computer on and off safely (2) Use frequently-used keys appropriately (3) Use a software package, involving opening a package, entering and manipulating text/image/data, save to file, print and exit safely (4) Identify common information/symbols (5) Access websites on the Internet (6) Name some benefits of electronically stored information packages and the Internet Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? None, all of the components are available in the zipped folder, i.e. student worksheets, teacher slides and student files. Student Worksheets: 113 Pages Teaching Slides: 55 Pages
Level 2 Horticulture
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Level 2 Horticulture

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This is an introduction to Horticulture for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, teaching slides and a gardening journal. The resource is intended to introduce students to horticulture, including: Types of trees, shrubs and plants Garden tools and their uses Garden safety Planting What plants need Topics include: Parts of a tree, flower and shrub Hazardous plants Planting conditions Planting ideas The weather Life cycle of a plant or flower These worksheets are designed to cover the following learning outcomes: Identify some common trees & shrubs Using a range of common gardening tools and equipment Plant a vegetable or flower bed Name conditions that help plants grow and flourish Described the four main stages of the life cycle of a plant Describe some functions of a plant leaf Show safe working practices in the garden Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and gardening journal. Student Worksheets: 138 Pages Teaching Slides: 107 Slides
Level 2 Using Technology
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Level 2 Using Technology

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This is an introduction to Using Technology for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to using technology, including: Technology in everyday life Using technology Topics include: Technology at home Technology for entertainment Technology in learning Technology in work Using technology at home Using technology for learning Using technology to do banking Benefits and risks of technology These worksheets are designed to cover the following learning outcomes: Identify areas of everyday life where she/he interacts with technology e.g. for learning, working personal and home management and for fun Consider some benefits and risks of using technology Use technology requiring not more than 3 functions for personal, home and educational/workplace use e.g. assistive technologies, electronic information retrieval/communications devices, mobile phone, photocopier, computer, cameras, personal technologies Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student worksheets and teaching slides Student Worksheets: 105 Pages Slides: 109
Level 2 Writing
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Level 2 Writing

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This is an introduction to Writing for teenagers and adults with special educational needs. It is a full course and includes student worksheets and extra writing tasks. The resource is intended to introduce students to writing, including: Writing practice Writing sight words Writing notes & messages Writing and drafting meaningful sentences Using the rules of writing, e.g. capital letters, punctuation Using different forms of writing Topics include: Writing CVC words Writing personal information Writing sentences Everyday writing tasks, e.g. lists, invitation, email, diary, planner, review, captions, recipe, poem, directions, text message, instructions, labels, signs, tweet, poems, etc. Proofreading **These worksheets are designed to cover the following learning outcomes: ** Write notes and messages needed for simple tasks. Write, including drafting, at least five sentences so that they convey meaning or information. Use the rules of writing appropriately. Use a range of different forms of writing to suit purpose and audience. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not currently fillable, but can be made so with specialised software. What is included? All components are available in the zipped folder, i.e. student worksheets and extra writing tasks. Student Worksheets: 138 Pages Teaching Slides: 56 Pages
Level 2 Setting Learning Goals
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Level 2 Setting Learning Goals

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This is an introduction to Setting Learning Goals for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to goal setting, including: Personal profile Learning plan Learning log and review Topics include: Get thinking about goals Learning styles Distractions Study habits Preparing and setting goals Motivation Work-life balance Supports Evaluating goals These worksheets are designed to cover the following learning outcomes: Identify elements of a personal profile e.g. some personal skills, attitudes, strengths and weaknesses. Discuss different ways of learning. Consider personal learning successes. Identify elements of the preferred personal learning style. Consider a learning plan e.g. setting a target, looking at resources and necessary steps, time frame. Implementing the plan. Express opinions on how performance could be improved. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 71 Pages Teaching Slides: 70 Slides
Level 2 Personal Safety
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Level 2 Personal Safety

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This is an introduction to Personal Safety for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to personal safety, including: Safety at home Safety at work Safety when you are out Topics include: Medical health Home cleanliness Fire safety at home Bullying at work Public transport Pedestrian safety Sport safety Water safety These worksheets are designed to cover the following learning outcomes: Identify essential rights and responsibilities in relation to personal safety in a specific location eg. workplace / home / community List key safety risks in the workplace / home / community Recognise when his / her safety is threatened eg. bullying / harassment / using equipment / common chemicals Name daily practises that promote personal safety eg. using pedestrian crossings / disconnecting electrical goods at night / pouring hot liquids after cold, wearing protective clothing, seeking advice/help, preventing stranger danger Name the appropriate response when a risk is identified eg. finding a sage exit, contact person.organisation, fire drill Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What additional materials are needed? None, all of the components are available in the zipped folder, i.e. student worksheets and teacher slides. Student Worksheets: 121 Pages Teaching Slides: 94 Slides
Level 3 Breakfast Cookery
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Level 3 Breakfast Cookery

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This is an introduction to Breakfast Cookery for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and many extras. The resource is intended to introduce students to breakfast cookery, including: Food legislation and kitchen safety Making hot and cold breakfasts Food preparation Menu planning Topics include : Food safety, e.g. food storage, temperature, hygiene, dietary requirements, etc. Kitchen terminology Basic cooking processes, including following recipes, measuring, choosing ingredients, baking, frying, grilling, poaching, garnishing, presenting, etc. Organisation of a professional kitchen Basic techniques of tasting Basic understanding of food costs and quality These worksheets are designed to cover the following learning outcomes: Explain the basic principles of food safety and associated legislation Explain the organisation of a professional kitchen Use kitchen terminology, weights and measures appropriately Explain how different degrees of cooking affect foods Demonstrate basic techniques of tasting, recognition of food freshness and garnishing finished dishes Demonstrate basic cookery processes including grilling, poaching, shallow frying, boiling and simmering Demonstrate basic techniques for preparation of hot and cold cereals and breads Assist in preparing and presenting a full Irish cooked and a continental breakfast, plated and buffet style Comply with current food safety and hygiene legislation and regulation Demonstrate basic understanding of the food cost and quality control cycle Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides, templates and checklists. Student Worksheets: 143 Pages Teaching Slides: 131 Slides
Level 2 Living in a Community
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Level 2 Living in a Community

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This is an introduction to **Living in a Community **for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to preparing for living in a community, including: Developing good relationships Resolving conflict Using local facilities Seeking help and advice Making consumer choices Topics include: Benefits if a relationship Friendships Community relationships Speaking to different audiences Peer pressure Bullying Conflict resolution Helplines Support agencies Needs and wants Consumer rights and responsibilities Making complaints **These worksheets are designed to include the following learning outcomes: ** Explore different kinds of relationships eg. parent/child, student/teacher, student/student, friends Identify situations where people speak differently depending on audience eg. peers, teachers, parents, other adults Describe ways of making and keeping friends Identify healthy and unhealthy relationships Participate co-operatively in a group situation Recognise peer pressure and coping strategies Resolve conflict Spend leisure time in the community Take part in a school-based community project Seek help and advice, e.g. helplines, agencies, people in the community 11.Study consumer labels and vocabulary Make good consumer choices Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 209 Pages Teaching Slides: 71 Pages
Level 1 Problem Solving
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Level 1 Problem Solving

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This is an introduction to Problem Solving for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to concepts of problem solving, including: Sorting information, e.g. colours, shapes, direction, design, type, size and shadows Patterns and sequence Shapes Numbers, e.g. recognition of numbers 1 to 10, writing numbers and counting Basic addition and subtraction to 10 Making choices, e.g. choosing appropriate clothes, recognising signs, healthy eating and going out Using problem-solving concepts, e.g. grouping, matching, size, round and square, more and less than, odd one out, differences, ordering tasks, left and right, top and bottom, position words, cost, etc. Following instructions These worksheets are designed to cover the following learning outcomes: (1) Organise information in an everyday problem. (2) Identify choices and results in a problem. (3) Solve a problem with support. Topics include: Colours Shapes Numbers Food and drink Home Animals Work Going out In class Can this resource be used online? Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 204 Pages Teaching Slides: 122
Level 1 Personal Safety
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Level 1 Personal Safety

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This is an introduction to Personal Safety for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to personal safety, including: Safety at home Safety in the community Safety at work Topics include: Fire safety First aid Being safe on your own Going out on your own PPE Signs at work Risk assessment These worksheets are designed to cover the following learning outcomes: Recognise symbols relating to safety in a given location Name situations at home / in the community / in the workplace that put personal safety at risk Demonstrate safe practice for frequently encountered risk situations in the daily environment Identify people with responsibility for safety in everyday situations Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 118 Pages Teaching Slides: 83 Slides
Level 2 Health Related Exercise
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Level 2 Health Related Exercise

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This is an introduction to Health Related Exercise for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and templates. The resource is intended to introduce students to health related exercise, including: Benefits of exercise Exercise plan Exercising safety Exercise routine Topics include: How healthy are you Benefits of physical activity Steps for starting/maintaining healthy living Setting your health goals Checking and evaluating your plan These worksheets are designed to cover the following learning outcomes: Identify three personal benefits of regular exercise Outline a personal weekly exercise plan Demonstrate the principles of safe exercise practice eg. warming up, cooling down, wearing appropriate clothing Maintain an exercise routine in a well structured environment Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? None, all of the components are available in the zipped folder, i.e. student worksheets, teaching slides and templates. Student Worksheets: 95 Pages Teaching Slides: 58 Slides
Level 2 Food Choice and Health
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Level 2 Food Choice and Health

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This is an introduction to Food Choice and Health for teenagers and adults with special educational needs. It is a full course and includes student worksheets The resource is intended to introduce students to food choice and health, including: Food groups and balanced meals Benefits of a healthy diet Preparation of healthy meals Topics include: The food groups Elements of a healthy diet Healthy eating habits Energy and mood Preventing and fighting diseases Benefits of some foods General health benefits Kitchen health and safety These worksheets are designed to cover the following learning outcomes: Sort familiar foods according to food groups eg. fruit, vegetables, meat, fish, diary. Describe typical food and drinks associated with a well balanced diet List common consequences of of a good diet eg. healthy heart, strong bones, clear skin, dental health Participate in the preparation of healthy meals Identify common safe practises associated with food preparation and storage Demonstrate appropriate food hygiene and safety practices Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 113 Pages Teaching Slides: 55 Slides
Level 3 Desktop Publishing
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Level 3 Desktop Publishing

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This is an introduction to Desktop Publishing for teenagers and adults with special educational needs. It is a full course and includes student worksheets and files required for students. The resource is intended to introduce students to the concept of desktop publishing and Microsoft Publisher, including: Common uses and features Accessing a desktop publishing application Planning a publication Creating, saving and printing a publication Terminology Copyright These worksheets are designed to cover the following learning outcomes: Outline the significance of using desktop publishing applications in terms of their common uses and features Explain rudimentary terminology associated with desktop publishing including, What you see is what you get (WYSIWYG), file formats, image formats, page layout, clip art, borders and text wrapping Explain common icons and related functions found for basic desktop publishing Plan the basic design and layout for a variety of publications to include sequencing of tasks, material and resources and timescale Use a desktop publishing application to access new and existing publications Apply edit functions and formatting to publications to enhance the appearance of a publication to include inserting and manipulating images, graphics, text, borders, colour, and fonts Prepare a range of publications for hard or soft copy publication to include formatting, proofreading, and previewing layout Use a desktop application to create a file by performing all required steps including accessing the application, entering data using the keyboard and mouse, printing the file, and storing the file appropriately for subsequent retrieval Apply appropriate health, safety and personal hygiene procedures when working in an Information and Communications Technology environment. Publications include: Calendar Recipe Review Advert Flyer Certificate Job ad Invitation Gift certificate Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. Alternatively, students can split their screens to read the instructions and carry out the activities at the same time. What is included? All components are available in the zipped folder, i.e. student worksheets and files required by students. Student Worksheets: 86 Pages
Level 2 Caring for Animals
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Level 2 Caring for Animals

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This is an introduction to **Caring for Animals **(DOGS) for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and a student project. The resource is intended to introduce students to caring for animals, including: Learning about dogs Caring for dogs The dog around the home The dog in the community These worksheets are designed to cover the following learning outcomes: Learning about different dogs Learning to care for dogs The benefits of having a dog The responsibilities of having a dog Topics include: Dog health Shelter Exercising your dog Costs of having a dog Fear of dogs Dogs that help us Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teacher slides and a student project. Student Worksheets: 215 Pages Teaching Slides: 134
Level 2 Data Handling
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Level 2 Data Handling

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This is an introduction to Data Handling for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to the concept of data, including: Introduction to data handling Describing data Constructing graphs Data handling project These worksheets are designed to cover the following learning outcomes: (1) Identify uses of data in everyday life, e.g. price comparisons, surveys (2) Identify basic approaches to data collection, e.g. record sheets, tally system, audio-visual records (3) Interpret basic data of two criteria, e.g. more/less of one class than another, bigger/smaller etc. (4) Construct basic representations to communicate data with two criteria, e.g. pictograms, bar charts, tally records (5) Interpret basic representations, e.g. pictograms/bar-charts Topics include: Data in everyday life Ways to collect data Types of data Sorting data Parts of a graph Reading graphs, e.g. pictographs, bar and pie graphs, tally marks What the data reveals Completing graphs Collecting information Presenting information gained Can this resource be used online? Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 122 Pages Teaching Slides: 101
Level 4 Retail Sales Techniqes
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Level 4 Retail Sales Techniqes

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This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras. The resource is intended to introduce students to retail sales techniques, including: Key principles and terminology of retail selling Retail products and services Selling skills Retail legislation Health and safety in retail Topics include: Different types of of retail Retail vocabulary Principles of retailing Retail practices Role in retail Retail legislation, including the Consumer Protection Act Products and services Customer service These worksheets are designed to cover the following learning outcomes: Explain the key principles of the retail environment Explain key terminology and practices utilised in retail selling Outline the legal responsibilities and entitlements of staff and customers Differentiate between a range of products and services provided by the retail sector Describe the key benefits of an effective after sales services policy Describe a range of specific product characteristics to include features, benefits and advantages Outline the benefits of establishing a customer profile Employ a range of communication skills to present products and deal with customer complaints Employ customer relationship skills to identify customer profiles Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard. What is included? Student worksheets, teaching slides and templates Student Worksheets: 186 Pages Slides: 75
Level 3 Internet Skills
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Level 3 Internet Skills

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This is an introduction to Internet Skills for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to Internet skills, including: Internet tools and terminology Safety on the Internet Navigating the web Using and maintaining webmail Topics include: Internet uses Web browsers Search engine The World Wide Web Internet tools and terminology Using different search techniques Security considerations Privacy considerations Social media Addiction to I.T eCommerce Email terminology These worksheets are designed to cover the following learning outcomes: Outline the significance of Internet tools Explain terminology associated with the Internet Outline the main information security, privacy and applicable usage policy considerations associated using the Internet Outline the basic requirements necessary to gain Internet access Use a range of search techniques to locate information Use the browser print function to print from the Internet Use a web mail application to generate an e-mail Maintain a personal email account Navigate the web using browser toolbar buttons Respond to a received e-mail e.g. opening message, reading attached file, composing a response, attaching a new file, and transmitting the reply Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets: 92 Pages Teaching Slides: 59