This is an introduction to Communications for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides, recordings and word lists.
The resource is intended to introduce students to everyday communication, including:
Writing practice
Phonics and words
Sight Words
Punctuation
Basic grammar, including plurals, compound words, tense, adjectives, opposites, similes, conjunctions, contractions, root words, prepositions, etc.
Vocabulary, e.g. family words, household words, food words, health words, shopping words, job words
Questions
Reading, e.g. CVC words, note, tongue twisters, maps, advertisement, timetable, text message, signs and symbols, proofreading, email
Writing, e.g. alphabet, CVC words, sentences, anagrams, invitation, personal words, form, timetable, review, sign, menu, postcard, list, application
Nonverbal communication, e.g. facial expressions, gestures, body language
Listening and speaking, e.g. following instructions, discussions, body language, playing charades, conversation, role-playing, announcement, telephone message, expressing opinions
These worksheets include the following learning outcomes:
Reading
Recognising some familiar words, interpreting common symbols and signs,
text conventions, sentences, word identification strategies, reading familiar documents
Writing
Writing familiar words for different purposes, transcribing simple information in specific order, writing for different audiences, using some rules of writing
Nonverbal Communication
Using appropriate nonverbal behaviour, communicating non-verbally, responding to body language and signs and symbols, sequencing
Listening & Speaking
Listening for information, following instructions, exploring new vocabulary, interacting in formal/informal situations
Topics include:
Family life
At home
The calendar
Food and health
Colours
Daily activities
Out and about
Shopping
At work
Can this resource be used online?
Yes, it is a digital resource. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 278 Pages
Teaching Slides: 105
This is an introduction to Pattern & Relationship for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to the concept of everyday patterns, including:
What is a pattern?
Patterns in everyday life
Patterns with straight lines
Regular patterns
Number patterns
Recognising patterns
Sorting patterns
Completing patterns
Patterns – addition and subtraction
Making Patterns
Patterns in Nature
Recalling Patterns
These worksheets are designed to cover the following learning outcomes:
Recognise elementary patterns, e.g. linear, regular visual, auditory or numerical patterns
Sort elementary patterns
Make a pattern, e.g. a sequence of images, symbols or sounds with two variables (different colour, same shape etc.)
Recall a sequence associated with everyday life, e.g. mobile/other telephone number, PIN
Topics include:
Patterns all around us
Close-ups – recognising the patterns
Repeating patterns
Recognising shapes and colour patterns
Pattern puzzles
Drawing and shading patterns
Days of the week
Seasons
Life cycles
Daily routines
Following instructions
Can this resource be used online?
Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also the resources for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets, teaching slides and extra slides
Student Worksheets: 148 Pages
Teaching Slides: 58
Things Close-up Slides: 53
This is an introduction to Setting Learning Goals for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides, notes and extra slides.
The resource is intended to introduce students to the concept of goal-setting, including:
Everyday achievements
Everyday health and safety
Types of goals
Steps for setting goals
Identifying goals
Reviewing goals
Evaluating goals
These worksheets are designed to cover the following learning outcomes:
(1) Identify some recent personal learning achievements
(2) Identify a small range of short medium-term learning aspirations
(3) Name, with support, some steps needed to achieve a personal learning goal within a specified time period
(4) Perform steps required to achieve the plan
(5) Describe feelings/opinions on the plan at the end of a specified time
Topics include:
Everyday achievements of tasks, e.g. health, hygiene, safety
Daily routines
Dealing with stress
Money skills
Living in the community
Own dreams and wishes for the future
Setting SMART goals
Defining goals
Identifying strengths and weaknesses
Writing and reviewing goals
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use the resources for whole-class teaching using a projector or interactive whiteboard.
What is included?
None, all of the components are available in the zipped folder, i.e. student worksheets, teacher slides, teacher notes, and extra slides.
Student Worksheets: 93 Pages
Teaching Slides: 52
Teacher Notes: 24 Pages
Puzzle Slides: 21
This is an introduction to Computer Skills for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and files for students.
The resource is intended to introduce students to Computer Skills, including:
Computer & Internet terminology
Using the computer, including the use of the keyboard, function of special keys, common icons and tools in Microsoft Word and on the Internet
Topics include:
Hardware and software
Creating and amending documents
Formatting
Creating folders & saving
Using symbols
Browsing the web
Social media
**These worksheets are designed to covers the following learning outcomes: **
(1) Turn a personal computer on and off safely
(2) Use frequently-used keys appropriately
(3) Use a software package, involving opening a package, entering and manipulating text/image/data, save to file, print and exit safely
(4) Identify common information/symbols
(5) Access websites on the Internet
(6) Name some benefits of electronically stored information packages and the Internet
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
None, all of the components are available in the zipped folder, i.e. student worksheets, teacher slides and student files.
Student Worksheets: 113 Pages
Teaching Slides: 55 Pages
This is an introduction to Horticulture for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, teaching slides and a gardening journal.
The resource is intended to introduce students to horticulture, including:
Types of trees, shrubs and plants
Garden tools and their uses
Garden safety
Planting
What plants need
Topics include:
Parts of a tree, flower and shrub
Hazardous plants
Planting conditions
Planting ideas
The weather
Life cycle of a plant or flower
These worksheets are designed to cover the following learning outcomes:
Identify some common trees & shrubs
Using a range of common gardening tools and equipment
Plant a vegetable or flower bed
Name conditions that help plants grow and flourish
Described the four main stages of the life cycle of a plant
Describe some functions of a plant leaf
Show safe working practices in the garden
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets, teaching slides and gardening journal.
Student Worksheets: 138 Pages
Teaching Slides: 107 Slides
This is an introduction to Using Technology for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to using technology, including:
Technology in everyday life
Using technology
Topics include:
Technology at home
Technology for entertainment
Technology in learning
Technology in work
Using technology at home
Using technology for learning
Using technology to do banking
Benefits and risks of technology
These worksheets are designed to cover the following learning outcomes:
Identify areas of everyday life where she/he interacts with technology e.g. for learning, working personal and home management and for fun
Consider some benefits and risks of using technology
Use technology requiring not more than 3 functions for personal, home and educational/workplace use e.g. assistive technologies, electronic information retrieval/communications devices, mobile phone, photocopier, computer, cameras, personal technologies
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
Student worksheets and teaching slides
Student Worksheets: 105 Pages
Slides: 109
This is an introduction to Writing for teenagers and adults with special educational needs. It is a full course and includes student worksheets and extra writing tasks.
The resource is intended to introduce students to writing, including:
Writing practice
Writing sight words
Writing notes & messages
Writing and drafting meaningful sentences
Using the rules of writing, e.g. capital letters, punctuation
Using different forms of writing
Topics include:
Writing CVC words
Writing personal information
Writing sentences
Everyday writing tasks, e.g. lists, invitation, email, diary, planner, review, captions, recipe, poem, directions, text message, instructions, labels, signs, tweet, poems, etc.
Proofreading
**These worksheets are designed to cover the following learning outcomes: **
Write notes and messages needed for simple tasks.
Write, including drafting, at least five sentences so that they convey meaning or information.
Use the rules of writing appropriately.
Use a range of different forms of writing to suit purpose and audience.
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not currently fillable, but can be made so with specialised software.
What is included?
All components are available in the zipped folder, i.e. student worksheets and extra writing tasks.
Student Worksheets: 138 Pages
Teaching Slides: 56 Pages
This is an introduction to Setting Learning Goals for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to goal setting, including:
Personal profile
Learning plan
Learning log and review
Topics include:
Get thinking about goals
Learning styles
Distractions
Study habits
Preparing and setting goals
Motivation
Work-life balance
Supports
Evaluating goals
These worksheets are designed to cover the following learning outcomes:
Identify elements of a personal profile e.g. some personal skills, attitudes, strengths and weaknesses.
Discuss different ways of learning.
Consider personal learning successes.
Identify elements of the preferred personal learning style.
Consider a learning plan e.g. setting a target, looking at resources and necessary steps, time frame.
Implementing the plan.
Express opinions on how performance could be improved.
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 71 Pages
Teaching Slides: 70 Slides
This is an introduction to Personal Safety for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to personal safety, including:
Safety at home
Safety at work
Safety when you are out
Topics include:
Medical health
Home cleanliness
Fire safety at home
Bullying at work
Public transport
Pedestrian safety
Sport safety
Water safety
These worksheets are designed to cover the following learning outcomes:
Identify essential rights and responsibilities in relation to personal safety in a specific location eg. workplace / home / community
List key safety risks in the workplace / home / community
Recognise when his / her safety is threatened eg. bullying / harassment / using equipment / common chemicals
Name daily practises that promote personal safety eg. using pedestrian crossings / disconnecting electrical goods at night / pouring hot liquids after cold, wearing protective clothing, seeking advice/help, preventing stranger danger
Name the appropriate response when a risk is identified eg. finding a sage exit, contact person.organisation, fire drill
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What additional materials are needed?
None, all of the components are available in the zipped folder, i.e. student worksheets and teacher slides.
Student Worksheets: 121 Pages
Teaching Slides: 94 Slides
This is an introduction to Breakfast Cookery for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and many extras.
The resource is intended to introduce students to breakfast cookery, including:
Food legislation and kitchen safety
Making hot and cold breakfasts
Food preparation
Menu planning
Topics include :
Food safety, e.g. food storage, temperature, hygiene, dietary requirements, etc.
Kitchen terminology
Basic cooking processes, including following recipes, measuring, choosing ingredients, baking, frying, grilling, poaching, garnishing, presenting, etc.
Organisation of a professional kitchen
Basic techniques of tasting
Basic understanding of food costs and quality
These worksheets are designed to cover the following learning outcomes:
Explain the basic principles of food safety and associated legislation
Explain the organisation of a professional kitchen
Use kitchen terminology, weights and measures appropriately
Explain how different degrees of cooking affect foods
Demonstrate basic techniques of tasting, recognition of food freshness and garnishing finished dishes
Demonstrate basic cookery processes including grilling, poaching, shallow frying, boiling and simmering
Demonstrate basic techniques for preparation of hot and cold cereals and breads
Assist in preparing and presenting a full Irish cooked and a continental breakfast, plated and buffet style
Comply with current food safety and hygiene legislation and regulation
Demonstrate basic understanding of the food cost and quality control cycle
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets, teaching slides, templates and checklists.
Student Worksheets: 143 Pages
Teaching Slides: 131 Slides
This is an introduction to **Living in a Community **for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to preparing for living in a community, including:
Developing good relationships
Resolving conflict
Using local facilities
Seeking help and advice
Making consumer choices
Topics include:
Benefits if a relationship
Friendships
Community relationships
Speaking to different audiences
Peer pressure
Bullying
Conflict resolution
Helplines
Support agencies
Needs and wants
Consumer rights and responsibilities
Making complaints
**These worksheets are designed to include the following learning outcomes: **
Explore different kinds of relationships eg. parent/child, student/teacher, student/student, friends
Identify situations where people speak differently depending on audience eg. peers, teachers, parents, other adults
Describe ways of making and keeping friends
Identify healthy and unhealthy relationships
Participate co-operatively in a group situation
Recognise peer pressure and coping strategies
Resolve conflict
Spend leisure time in the community
Take part in a school-based community project
Seek help and advice, e.g. helplines, agencies, people in the community
11.Study consumer labels and vocabulary
Make good consumer choices
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 209 Pages
Teaching Slides: 71 Pages
This is an introduction to Problem Solving for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to concepts of problem solving, including:
Sorting information, e.g. colours, shapes, direction, design, type, size and shadows
Patterns and sequence
Shapes
Numbers, e.g. recognition of numbers 1 to 10, writing numbers and counting
Basic addition and subtraction to 10
Making choices, e.g. choosing appropriate clothes, recognising signs, healthy eating and going out
Using problem-solving concepts, e.g. grouping, matching, size, round and square, more and less than, odd one out, differences, ordering tasks, left and right, top and bottom, position words, cost, etc.
Following instructions
These worksheets are designed to cover the following learning outcomes:
(1) Organise information in an everyday problem.
(2) Identify choices and results in a problem.
(3) Solve a problem with support.
Topics include:
Colours
Shapes
Numbers
Food and drink
Home
Animals
Work
Going out
In class
Can this resource be used online?
Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 204 Pages
Teaching Slides: 122
This is an introduction to Personal Safety for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to personal safety, including:
Safety at home
Safety in the community
Safety at work
Topics include:
Fire safety
First aid
Being safe on your own
Going out on your own
PPE
Signs at work
Risk assessment
These worksheets are designed to cover the following learning outcomes:
Recognise symbols relating to safety in a given location
Name situations at home / in the community / in the workplace that put personal safety at risk
Demonstrate safe practice for frequently encountered risk situations in the daily environment
Identify people with responsibility for safety in everyday situations
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 118 Pages
Teaching Slides: 83 Slides
This is an introduction to Health Related Exercise for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and templates.
The resource is intended to introduce students to health related exercise, including:
Benefits of exercise
Exercise plan
Exercising safety
Exercise routine
Topics include:
How healthy are you
Benefits of physical activity
Steps for starting/maintaining healthy living
Setting your health goals
Checking and evaluating your plan
These worksheets are designed to cover the following learning outcomes:
Identify three personal benefits of regular exercise
Outline a personal weekly exercise plan
Demonstrate the principles of safe exercise practice eg. warming up, cooling down, wearing appropriate clothing
Maintain an exercise routine in a well structured environment
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
None, all of the components are available in the zipped folder, i.e. student worksheets, teaching slides and templates.
Student Worksheets: 95 Pages
Teaching Slides: 58 Slides
This is an introduction to Food Choice and Health for teenagers and adults with special educational needs. It is a full course and includes student worksheets
The resource is intended to introduce students to food choice and health, including:
Food groups and balanced meals
Benefits of a healthy diet
Preparation of healthy meals
Topics include:
The food groups
Elements of a healthy diet
Healthy eating habits
Energy and mood
Preventing and fighting diseases
Benefits of some foods
General health benefits
Kitchen health and safety
These worksheets are designed to cover the following learning outcomes:
Sort familiar foods according to food groups eg. fruit, vegetables, meat, fish, diary.
Describe typical food and drinks associated with a well balanced diet
List common consequences of of a good diet eg. healthy heart, strong bones, clear skin, dental health
Participate in the preparation of healthy meals
Identify common safe practises associated with food preparation and storage
Demonstrate appropriate food hygiene and safety practices
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 113 Pages
Teaching Slides: 55 Slides
This is an introduction to Desktop Publishing for teenagers and adults with special educational needs. It is a full course and includes student worksheets and files required for students.
The resource is intended to introduce students to the concept of desktop publishing and Microsoft Publisher, including:
Common uses and features
Accessing a desktop publishing application
Planning a publication
Creating, saving and printing a publication
Terminology
Copyright
These worksheets are designed to cover the following learning outcomes:
Outline the significance of using desktop publishing applications in terms of their common uses and features
Explain rudimentary terminology associated with desktop publishing including, What you see is what you get (WYSIWYG), file formats, image formats, page layout, clip art, borders and text wrapping
Explain common icons and related functions found for basic desktop publishing
Plan the basic design and layout for a variety of publications to include sequencing of tasks, material and resources and timescale
Use a desktop publishing application to access new and existing publications
Apply edit functions and formatting to publications to enhance the appearance of a publication to include inserting and manipulating images, graphics, text, borders, colour, and fonts
Prepare a range of publications for hard or soft copy publication to include formatting, proofreading, and previewing layout
Use a desktop application to create a file by performing all required steps including accessing the application, entering data using the keyboard and mouse, printing the file, and storing the file appropriately for subsequent retrieval
Apply appropriate health, safety and personal hygiene procedures when working in an Information and Communications Technology environment.
Publications include:
Calendar
Recipe
Review
Advert
Flyer
Certificate
Job ad
Invitation
Gift certificate
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. Alternatively, students can split their screens to read the instructions and carry out the activities at the same time.
What is included?
All components are available in the zipped folder, i.e. student worksheets and files required by students.
Student Worksheets: 86 Pages
This is an introduction to **Caring for Animals **(DOGS) for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and a student project.
The resource is intended to introduce students to caring for animals, including:
Learning about dogs
Caring for dogs
The dog around the home
The dog in the community
These worksheets are designed to cover the following learning outcomes:
Learning about different dogs
Learning to care for dogs
The benefits of having a dog
The responsibilities of having a dog
Topics include:
Dog health
Shelter
Exercising your dog
Costs of having a dog
Fear of dogs
Dogs that help us
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets, teacher slides and a student project.
Student Worksheets: 215 Pages
Teaching Slides: 134
This is an introduction to Data Handling for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to the concept of data, including:
Introduction to data handling
Describing data
Constructing graphs
Data handling project
These worksheets are designed to cover the following learning outcomes:
(1) Identify uses of data in everyday life, e.g. price comparisons, surveys
(2) Identify basic approaches to data collection, e.g. record sheets, tally system, audio-visual records
(3) Interpret basic data of two criteria, e.g. more/less of one class than another, bigger/smaller etc.
(4) Construct basic representations to communicate data with two criteria, e.g. pictograms, bar charts, tally records
(5) Interpret basic representations, e.g. pictograms/bar-charts
Topics include:
Data in everyday life
Ways to collect data
Types of data
Sorting data
Parts of a graph
Reading graphs, e.g. pictographs, bar and pie graphs, tally marks
What the data reveals
Completing graphs
Collecting information
Presenting information gained
Can this resource be used online?
Yes, it is a digital resource. However, it is not currently fillable online. This resource is designed to be used in person. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets are best printed, although teachers can use also them for whole-class teaching using a projector or interactive whiteboard.
What is included?
All components are available in the zipped folder, i.e. student worksheets and teaching slides.
Student Worksheets: 122 Pages
Teaching Slides: 101
This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras.
The resource is intended to introduce students to retail sales techniques, including:
Key principles and terminology of retail selling
Retail products and services
Selling skills
Retail legislation
Health and safety in retail
Topics include:
Different types of of retail
Retail vocabulary
Principles of retailing
Retail practices
Role in retail
Retail legislation, including the Consumer Protection Act
Products and services
Customer service
These worksheets are designed to cover the following learning outcomes:
Explain the key principles of the retail environment
Explain key terminology and practices utilised in retail selling
Outline the legal responsibilities and entitlements of staff and customers
Differentiate between a range of products and services provided by the retail sector
Describe the key benefits of an effective after sales services policy
Describe a range of specific product characteristics to include features, benefits and advantages
Outline the benefits of establishing a customer profile
Employ a range of communication skills to present products and deal with customer complaints
Employ customer relationship skills to identify customer profiles
Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard.
What is included?
Student worksheets, teaching slides and templates
Student Worksheets: 186 Pages
Slides: 75
This is an introduction to Internet Skills for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides.
The resource is intended to introduce students to Internet skills, including:
Internet tools and terminology
Safety on the Internet
Navigating the web
Using and maintaining webmail
Topics include:
Internet uses
Web browsers
Search engine
The World Wide Web
Internet tools and terminology
Using different search techniques
Security considerations
Privacy considerations
Social media
Addiction to I.T
eCommerce
Email terminology
These worksheets are designed to cover the following learning outcomes:
Outline the significance of Internet tools
Explain terminology associated with the Internet
Outline the main information security, privacy and applicable usage policy considerations associated using the Internet
Outline the basic requirements necessary to gain Internet access
Use a range of search techniques to locate information
Use the browser print function to print from the Internet
Use a web mail application to generate an e-mail
Maintain a personal email account
Navigate the web using browser toolbar buttons
Respond to a received e-mail e.g. opening message, reading attached file, composing a response, attaching a new file, and transmitting the reply
Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.
What is included?
Student Worksheets: 92 Pages
Teaching Slides: 59